I've been examining the SSC process recently as we are expanding and I'm wanting to make sure that we continue to do things in the best possible way, so for various reasons I've been comparing internal SSC ways to those of other organisations.
Do all decisions need to be handled the same?
All organisations need to work those answers out for themselves and keep them under review.
But what when it goes wrong? What can that tell you as a company about where you are at?
Different topics require different levels of consideration. Sales issues require a secure, determined and speedy decision making process. Being unable to make the decision about what to do, taking weeks over a simple binary choice could indicate that you are reticent or unsure of your product and how to approach your market. Or it could tell you that your sales process isn't flexible enough and needs review.
Decisions which require face-2-face meetings of senior staff can be useful, but in busy small companies are not always possible. Other mechanisms need to be employed - Skype, email conversations. If a decision which should be taken in a single quick conversation, especially if that decision has been promised to an external partner or potential customer, takes more than 48hours you may have a problem. If it takes multiple weeks, then you definitely do. SSC has a system where outstanding issues are flagged and raised to the top of the "to do" chart on a weekly basis. It works for us, we have 6 people across 5 locations and we regulary use skype discussions to get decisions made and action plans formed. I wonder if we had a central office would we rely more on face-2-face and would that slow us down?
How To Internationalise your Business
New compliance requirements for UK registered companies
UK registered Limited companies are legally required to keep and maintain a number of statutory records and registers, and it is the responsibility of the Director(s)/company secretary to ensure these records are accurate, up-to-date and made available for public inspection at the company’s registered office or SAIL address (Single Alternate Inspection Location). Unfortunately, the pressures of running a SME sometimes mean that these records are neglected, and only considered once a year when the Annual Return to Companies House is due to be filed.
When you seek investment, these records and registers (including minutes of Board meetings and records of all resolutions and decisions) will be scrutinised as part of the due-diligence, and correcting things retrospectively can be expensive and time consuming as well as reflecting poorly on the Company's professionalism. These issues can be prevented by spending a bit of time and effort in ensuring the records are kept up to date.
From 6th April 2016, there is a new additional record keeping requirement. As part of the Government's drive for greater transparency, all UK registered companies are required to keep a register of people with significant control (PSC). Further information can be found here.
SSC have a template for a compliant PSC register - please contact us for your free copy..